Conflict Management
The world is made up of billions of unique individuals – it makes sense that we may not always agree with one another, and sometimes may experience interpersonal conflict. For some, it may be with their boss, colleagues or competitors. For others, it may be involving parents, siblings, children or friends. It may just be with a random passer-by or an acquaintance.
How we respond to conflict plays a huge part in how we feel about the conflict and the rest of our day, and can influence whether the conflict improves, continues or even worsen further. There are multiple parts worth reflecting on if we want to “ACE” managing conflict with others.
Assertiveness
Expressing our point of view in a way that is clear and direct, while still respecting others without necessarily being submissive or aggressive.
Constructive Communication
Approaching the conversation with a helpful heading in mind – rather than fixating on negatives alone, address concerns clearly and positively to build understanding, awareness and direction moving forward.
Emotional Regulation
Can you recall ever feeling you “added fuel to the fire”? We can learn to recognise and manage our own emotional responses to stressors and triggers to minimise adding to the tension and heightened emotions in the room.
Communication Styles
These components can relate in various degrees and strengths to each of the 5 Conflict Management Styles in the Thomas-Kilmann Conflict Mode Instrument, being Accommodating; Avoiding; Compromising; Collaborating; and Competing.
How might you relate to each of these styles and components at work or home?
Contact us now to explore any of these concepts in greater detail and feel more confident and comfortable with managing conflict!
Lee Wong Counselling 